Purchase and Refund Policy
IAQG Authentication offers two types of products for purchase to support this process: Authentication Application Fees and Annual Maintenance Fees. This document outlines purchase and refund policies between IAQG Authentication and the Authenticated Auditor or Applying Auditor Candidate (”Auditor”) for each product type.
General Policies
Section titled “General Policies”All purchases on the IAQG Training and Authentication website are processed in US Dollars (USD), and may be subject to currency exchange (and any related current exchange fees) by local banks. The price of each item or service does not include any taxes or fees. The Auditor is responsible for any bank fees, transfer fees, or taxes that may be incurred when remitting payment.
Payments must only be sent in relation to a corresponding IAQG Training and Authentication Invoice. Any payments sent without a matching invoice cannot be applied.
When asked to pay IAQG Authentication fees, the Auditor will have the option of either pay the fees themselves or download the invoice to forward to another party for payment. Payment instructions are found in the invoice. Regardless of who pays the invoice, the Auditor (as the recipient of IAQG Authentication services) is responsible for ensuring payments are received and processed by the applicable deadline to avoid adverse consequences.
All fees paid to IAQG Authentication are non-refundable.
If the payer challenges an IAQG Authentication payment with their bank or credit card company, such as by requesting a “chargeback,” the applicant/auditor’s IAQG Training and Authentication account will be terminated, as noted in our Terms of Use, and all pending applications and active authentications within the IAQG Certification Scheme will also be terminated. To avoid any payment-related concerns or disputes, please work with the IAQG first to resolve them.
For questions or concerns related to IAQG Authentication-related fees or payments not addressed by this policy, please submit a Support Ticket.
Authentication Application Fees
Section titled “Authentication Application Fees”Authentication Application Fees are due upon submitting an application for new authentication or advancement with IAQG Authentication. Auditors are asked to provide payment at the end of the application submission process. Applications are not processed until payment is received. Upon receipt, processing begins automatically (for example, by contacting all audit/work experience contacts), making it ineligible for a refund. Please submit a Support Ticket if an amendment to an existing application is needed after payment has been made.
When paying by credit card, payment is processed immediately and the application will proceed to the next phase. If paying by check or bank/wire transfer, please send payment within 15 days; the application will proceed to the next phase as soon as payment is received and processed. If payment is not received within 60 days, the application is automatically canceled.
Applications are subject to review by IAQG Authentication and will be rejected if they do not meet all stated IAQG Authentication Requirements. As the Authentication Application fee is required to process applications, it must be paid regardless of the application result. If there is a disagreement with the application result, an Appeal may be submitted, but regardless of the outcome, the Application Fee cannot be refunded.
IAQG Authentication aims to process all applications in a timely manner, however payment of the Application Fee does not constitute a guarantee that an application decision will be made within any given time period.
Authentication Application Fee Pricing Schedule
Section titled “Authentication Application Fee Pricing Schedule”| Type of Application | Applicable Application Fee (as of June 2026) |
|---|---|
| Initial Application for Level 1 or 2 Authentication (per applicable standard) | $500 USD |
| Application for Advancement from Level 2 to Level 1 Authentication (per applicable standard) | $500 USD |
Annual Maintenance Fees
Section titled “Annual Maintenance Fees”NOTE: This policy applies to Annual Maintenance Fees due over the course of normal authentication maintenance. However, this policy does NOT apply during the Existing Auditor Recognition process. To learn about how Annual Maintenance Fees will be handled during the Recognition process, please review our separate guidance.
Annual Maintenance Fees are due each year, on or before each authentication’s expiry date, to extend existing authentication for another year. For new authentications, this fee will become due one year after the initial authentication application approval. If the application is for a different authentication level with the same AQMS standard, or for Advancement (e.g., to go from Level 2 to Level 1 authentication for a given standard), this will not change or extend your Annual Maintenance Fee due date. For auditors authenticated to multiple standards, an Annual Maintenance Fee will be required for each active authentication. These fees may have distinct due dates throughout the calendar year.
IAQG Authentication will send a notification 60 days before each authentication’s expiry date to allow payment of the Annual Maintenance Fee for that authentication. The process for this payment will depend on whether the the auto-payment feature is selected:
If using auto-payment
Section titled “If using auto-payment”If enrolled in auto-payment (by storing your credit card securely with the IAQG Authentication payment provider and selecting the auto-payment option), the designated credit card will be charged 30 days prior to the authentication’s expiry date. If auto-payment fails, IAQG Authentication will issue an invoice to pay through the IAQG Training and Authentication Dashboard. Ensure payment for this invoice is received at least five (5) business days prior to the expiry date to avoid potential deactivation.
If NOT using auto-payment
Section titled “If NOT using auto-payment”If auto-payment is NOT selected, IAQG Authentication will issue an invoice 60 days prior to your authentication’s expiry date. Log in to the IAQG Training and Authentication Dashboard to retrieve the invoice. Payment options include paying immediately by credit card or sending payment by bank/wire transfer or check using the instructions in the invoice. Ensure payment is received at least five (5) business days prior to your expiry date to avoid potential deactivation.
If, upon being notified of the upcoming due Annual Maintenance Fee payment, the decision is made to no longer continue the authentication:
- submit a Support Ticket and request to immediately cancel the authentication, or
- decide not to pay the Annual Maintenance Fee. (The authentication will be cancelled automatically on its expiry date.)
When canceling an authentication using either of the above methods, any future audits scheduled in OASIS are subject to immediate cancellation.
If IAQG Authentication does not receive the Annual Maintenance Fee payment and authentication was deactivated as a result, IAQG Authentication may, at its discretion, offer an option to reactivate the existing authentication for a limited time. Additional reactivation fees may apply.
Paying the Annual Maintenance Fee will cause the authentication’s expiry date in OASIS (and on the IAQG Training and Authentication Dashboard) to be extended for one additional year, conditional on your continuing to meet all Ongoing Authentication requirements. This extension will be applied immediately as soon as payment is received and processed by IAQG Authentication, and as a result is not eligible to be withdrawn or refunded.
Failure to meet Ongoing Authentication requirements may result in your authentication(s) being deactivated. This could also occur as a result of an investigation, as outlined in IAQG’s 9104/1 standard. If authentication is deactivated for any reason during the authentication year, Annual Maintenance Fee(s) will not be refunded in full or in part.
Annual Maintenance Fee Pricing Schedule
Section titled “Annual Maintenance Fee Pricing Schedule”| Type of Authentication | Applicable Annual Maintenance Fee (as of June 2026) |
|---|---|
| 9100 (Level 1 or 2) | $325 USD |
| 9110 (Level 1 or 2) | $200 USD |
| 9120 (Level 1 or 2) | $200 USD |
Restrictions on Payment Eligibility
Section titled “Restrictions on Payment Eligibility”Due to governmental requirements, industry-imposed restrictions, and other conditions beyond our control, payments may be restricted for one or more of the following reasons:
- The payer’s country/region is subject to government-imposed sanctions or industry-imposed payment restrictions.
- The individual payer, the payer’s financial institution, or the payer’s affiliated organization is subject to government-imposed sanctions or industry-imposed payment restrictions.
- The person named on the account is subject to government-imposed sanctions or restrictions, as noted above.
- The payer’s financial institution has restricted payments made to our account or is blocking some/all foreign transactions sent by the payer.
- IAQG Authentication’s financial institution has determined that the transaction cannot be allowed as part of its anti-fraud due diligence measures.
- For credit card payments, the name, card number, expiry date, billing address, and/or CVV2 code do not match exactly the information on file with the financial institution, causing the transaction to be restricted/denied.
In these or other similar circumstances, IAQG Authentication may be unable to accept or process payment and will suggest alternative payment approaches when legally permissible. Auditors from certain countries/regions may be blocked/prohibited in compliance with applicable government-instituted restrictions. In the event of suspected inappropriate payment restrictions, please contact the IAQG Training and Authentication Help Desk.
Invoice Retention and Expiry
Section titled “Invoice Retention and Expiry”IAQG Authentication will retain a minimum of seven (7) years of payment transaction records in the IAQG Training and Authentication system (including invoices) to be compliant with applicable financial requirements. Auditors can use the features on the IAQG Training and Authentication Dashboard to access their pending, paid, and refunded invoices. If an account is deactivated, the affected auditor may contact the Help Desk to request a copy of any needed invoice during the retention period.
Invoices older than seven years are subject to deletion and may not be retrieved. Customers who need to retain invoices for more than seven years should download and retain personal copies.
Further Inquiries
Section titled “Further Inquiries”For any further inquiries related to IAQG Authentication payments and refunds, please submit a Support Ticket on the IAQG Training and Authentication Help Desk.